Established sign language interpreting agency serving the greater NYC metropolitan area seeks a charismatic and highly motivated Interpreter Coordinator.

Are you a versatile professional with experience identifying the diverse communication needs of Deaf, DeafBlind, and Hard of Hearing individuals in a range of settings? Come develop your career and enhance your life skills, all while making a meaningful difference at a Queer-Minority-and-Woman-owned agency!

The right person for this role is someone who enjoys continuously expanding their knowledge and skillset, thrives when immersing themselves in the details, and is committed to ensuring excellence in service delivery. We are looking for an individual who can calmly and skillfully navigate shifting priorities, and feels inspired by the opportunity to fulfill a vital role on a small team.

This is a remote position with fixed daytime hours every week: Monday - Friday from 10:00am - 6:30pm ET.

Primary responsibilities include:

• Evaluating customer requests for completeness and accuracy. 

• Identifying gaps in information and following up with customers as needed

• Carefully prioritizing appointments as new ones come in

• Entering appointments into an online scheduling portal

• Identifying and assigning interpreters with the proper skills and qualifications to fulfill customer requests

• Ensuring appointments are always updated with current information and prep materials

• Sending customer confirmations via email

• Offering customer support and resources as needed

• Responding to incoming phone calls and emails quickly and efficiently

• Forming strong relationships with ongoing customers and understanding their specific needs

• Developing strong working relationships with interpreters and other agencies

• Outreach to the interpreter community to grow our team

• Onboarding new interpreters 

• Maintaining up to date personnel files

• Other duties and projects, as required

This position will begin as part time (10am - 2pm) and is intended to transition to full time, which is 40 hours per week, once the initial orientation training is completed (within 4 weeks or less). We are seeking candidates who have interest and availability to become full-time employees within a month. Additional evening and weekend on-call time is required, based on availability and fairly distributed among the Coordinator team.

SignNexus is a fast-paced agency processing a high volume of requests with care and precision, so Coordinators can expect a busy and engaging work environment. Our Coordinators all work together closely, as a unified team, to make sure assignments are covered with appropriate providers, interpreters and captioners are set up for success in the field, and customers are communicated with in a manner that is effective and respectful every step of the way.

Applicants with a professional interpreting background and/or ASL fluency and/or hands-on ASL interpreter coordinating experience will be given significant consideration. We're looking for individuals with an understanding of the ADA and how it applies to deafness, and familiarity with the professional standards set forth by RID. SignNexus works heavily in K-12 and higher education, City and State government, and the performing arts – previous experience Coordinating in these settings is beneficial.

The right candidate will be EXTREMELY organized, as they will be required to follow specific workflow processes (such as spreadsheets and step-by-step instructions) that require meticulous attention to detail. While collaboratively managing an unpredictable inbox, Interpreter Coordinators must adapt gracefully to a constantly evolving set of priorities.

SignNexus is highly focused on delivering an extraordinary Customer Service experience! Preferred applicants will have a background working in customer-facing roles, and will demonstrate a true passion for engaging with customers and staff in a friendly, positive way.

Because we are a fully remote office, qualified applicants must have reliable home internet, a designated distraction-free work space, and should consider themselves tech-savvy. Employees are issued Apple equipment, the ability to skillfully navigate MacOS will be advantageous. Experience with interpreter scheduling systems and customer relationship management software is a definite plus. A working knowledge of the most common video conferencing platforms is required.

We are seeking career-minded individuals, and there is room to develop your role here over time. This is a great opportunity for the right person to grow along with a successful young company! SignNexus is an Equal Opportunity Employer that supports our team to thrive in both their personal and professional lives.

Qualifications

• Bachelor's Degree [or] 3+ years of relevant work history

• At least 3 years of professional administrative experience

• Basic understanding of the Americans with Disabilities Act

• Familiar with Deaf communication modalities and the use of technology / assistive equipment to facilitate communication access

• Strong technical capabilities, with the willingness and ability to quickly learn new software or online systems

• Proficiency with Google Drive software suite, including Sheets and Docs

• Working knowledge of Zoom, WebEx, Microsoft Teams, and other popular video conferencing platforms

• Punctual and conscientious of your colleagues

• Ability to operate independently with minimal supervision

• Great time management and self-initiative

• Ability to develop consistent and reliable processes

• Exceptionally strong task management and prioritizing abilities

• Excellent interpersonal communication skills

• Appreciates a challenge

• Background working within the Deaf community, either professionally or as a community ally

• Previous experience as an interpreter or with an interpreting agency preferred, but not required
  

Team Culture

• Despite the physical distance between us, we remain a tight-knit, encouraging, and strongly connected cohort!

• We hold quarterly virtual socials, and an annual in-person staff retreat to gather, re-connect, and re-set together.

• You will be joining a high-performing team where each person takes ownership and accountability for their work – we don't step over or hide our mistakes; we acknowledge and learn from them.

• The agency prioritizes ongoing development and provides opportunities for employees to achieve both personal and professional goals. Everyone is encouraged to sharpen their skills, deepen their knowledge, and stretch beyond their expertise, knowing that the rest of the team is there to support and cheer them on every step of the way!

Pay range is $25 - $31 hourly to start. Pay is negotiable dependent on applicant’s previous experience (specifically years of professional experience in an Interpreter Coordinator role). SignNexus offers a competitive benefits package that includes but is not limited to Paid Time Off, Healthcare Reimbursement Arrangement, Dependent Care Flexible Spending Account (DCFSA), and a Savings Incentive Match Plan for Employees (SIMPLE IRA) contribution option. 

If you are interested in applying to be our Interpreter Coordinator, please submit the following documents using the link below. Incomplete applications will not be considered.

• A current resume.

• A cover letter that briefly explains your experience, speaks to the listed qualifications, and describes what about this specific position at SignNexus most appeals to you.

• A letter of professional recommendation from a former manager or recent professional colleague.

APPLY HERE!